Data Protection Complaints Procedure

Stay Well Hypnotherapy

Stay Well Hypnotherapy is committed to protecting your privacy and handling your personal information fairly, lawfully and securely.

If you have concerns about how your personal information has been collected, stored, used, shared or otherwise processed, you have the right to make a Data Protection Complaint.

This procedure explains how such complaints can be made and how they will be handled.

What Is a Data Protection Complaint?

A Data Protection Complaint relates specifically to concerns about the handling of your personal information.

Examples may include:

Concerns about the information held about you.

Concerns regarding the accuracy of your records.

Concerns about how your information has been stored.

Concerns about who your information has been shared with.

Concerns regarding access to your personal information.

Concerns regarding retention or deletion of records.

Concerns regarding compliance with UK GDPR.

This procedure does not apply to complaints about hypnotherapy treatment, customer service, fees, appointments or professional conduct unrelated to data protection.

How to Make a Complaint

If you wish to make a Data Protection Complaint, please provide:

Your full name.

Your contact details.

A description of your concern.

Any relevant dates or supporting information.

The outcome you are seeking.

Complaints may be submitted:

By Email

sarah.watt@staywellhypnotherapy.co.uk

By Post

Stay Well Hypnotherapy

10 School Road
Lower Brynamman
Brynamman
Ammanford

Online

By completing the Data Protection Complaint Form available on this website.

What Happens Next?

Upon receipt of your complaint:

Acknowledgement

Your complaint will be acknowledged within 30 days of receipt.

Investigation

The matter will be investigated fairly and appropriately.

This may involve:

Reviewing records.

Reviewing communications and documentation.

Seeking clarification from you where necessary.

Taking advice where appropriate.

Outcome

You will be informed of the outcome of the investigation without undue delay.

The response will explain:

The findings of the investigation.

Any action taken.

Any further steps available to you.

During the Investigation

Where appropriate, Stay Well Hypnotherapy may contact you to:

Request further information.

Clarify aspects of the complaint.

Provide updates regarding progress.

If You Are Dissatisfied With the Outcome

If you remain dissatisfied after receiving the outcome of your complaint, you have the right to refer the matter to the Information Commissioner's Office (ICO).

The ICO is the UK's independent authority responsible for upholding information rights and enforcing data protection legislation.

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Review of This Procedure

This procedure may be reviewed and updated from time to time to reflect changes in legislation, guidance or business practices.

Last Reviewed: 2 June 2026